CUSTOM PINE KITCHEN COUNTER

 SHIPPING & HANDLING 

FREIGHT ORDER PACKAGING 

Our talented craftsmen carefully package the furniture built for your order in various ways. Our craftsmen dislike seeing their beautiful work get accidentally or negligently damaged during the delivery process. We know that you don’t want to receive damaged furniture, or experience the resulting delays, either. We package and crate all furniture with this in mind. 

DAMAGED SHIPMENTS 

Upon receiving your shipment, and before signing Bill of Lading (BOL)/freight release, inspect the exterior packaging for noticeable and obvious damages. If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. If you notice damage to the exterior of the package and decide to accept the shipment, please access your purchased items and inspect them carefully for damage. Damage to exterior packaging and/or purchased items must have pictures taken and sent to Mountain Dog Millworks, Inc. (“MDM”), and be noted on the BOL/freight release at the time of delivery. If damage is not noted on the BOL/freight release, or, you do not report the damage to MDM within 3 days of delivery, we cannot file a damage claim with the freight company and you will be responsible for any additional shipping costs. This is never something we want to see our customers experience. 

Immediately call MDM and describe the damage to the packaging or purchased items. If the noted damage is repairable, we will immediately send out the necessary replacement parts. If you believe, and we are in agreement (through review of damage description, photos, videos, etc), that your furniture is beyond repair and needs to be partially or fully rebuilt, the furniture will be returned to us at no additional shipping expense to you. If there is major or extensive damage to the piece, and you are out right rejecting the delivery, it is your responsibility to leave the contents in the package, or repackage them, so the shipper can return the shipment for credit. Remember, the signed BOL/freight release must note any damages. 

It is our goal to get you your furniture in pristine condition. We thank you for your order and hope your furniture brings many years of happiness. 

PROPERTY DAMAGE 

Due to Delivering Company: Damage to a customer’s property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. MDM cannot file these claims but can assist in getting them started if requested. 

Due to Product Itself: Damage to a customer’s property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of MDM.