SHIPPING AND HANDLING
FREE SHIPPING
Free shipping in the continental USA on custom made items with a minimum purchase of $500.00
refers to a promotional offer where the cost of shipping is waived for orders meeting specific criteria. In this case, the offer applies to custom made items and is limited to customers residing within the continental United States.
To qualify for free shipping, customers must make a minimum purchase of $500.00 (excluding sales taxes). This means that the total value of the items in the order, before any applicable taxes are applied, must reach or exceed $500.00.
The offer applies specifically to custom made items, indicating that the products being purchased are tailored or personalized according to the customer’s specifications. These items are typically made-to-order and require additional time and effort for production.
By offering free shipping, the seller covers the cost of delivering the purchased items to the customer’s specified location within the continental USA. This can be an attractive incentive for customers, as it eliminates the additional shipping charges that would normally be incurred.
It is important to note that free shipping typically applies only to the cost of standard shipping methods. If the customer opts for expedited shipping or any special delivery services, additional charges may apply.
SHIPPING FOR ORDERS UNDER $500
For custom made orders under $500.00 (excluding sales taxes) being shipped in the continental USA, the shipping method used is UPS Ground. UPS Ground is a reliable and widely-used shipping service that provides efficient and affordable ground transportation for packages within the United States.
When the total value of the custom made order falls below $500.00, the customer is responsible for the cost of shipping. The exact shipping cost will depend on factors such as the weight, dimensions, and destination of the package. It is advisable for customers to consult with the seller or check the shipping rates provided by UPS to determine the specific cost.
Once the shipping cost is determined, it will be added to the final purchase amount, along with any applicable sales taxes. It’s worth noting that sales taxes are calculated separately from the shipping cost and are based on the relevant tax rates applicable in the customer’s location.
As mentioned, the chosen shipping method for these orders is UPS Ground. UPS Ground typically offers reliable and cost-effective delivery within a specified timeframe, usually ranging from 1 to 5 business days, depending on the distance and location of the shipment. UPS provides tracking information so that customers can monitor the progress of their package during transit.
It’s important to consider that if customers prefer a different shipping method, such as expedited or express delivery, they may have the option to choose and pay for those services separately. Expedited shipping methods generally come at a higher cost but offer faster delivery times.
In summary, for custom made orders under $500.00 (excluding sales taxes) in the continental USA, shipping will be done via UPS Ground. Customers are responsible for the shipping cost, which will be added to the final purchase amount. UPS Ground provides reliable and reasonably priced shipping services with a typical delivery timeframe of 1 to 5 business days.
SHIPPING AND HANDLING
FREIGHT ORDER PACKAGING
Our talented craftsmen carefully package the furniture built for your order in various ways. Our craftsmen dislike seeing their beautiful work get accidentally or negligently damaged during the delivery process. We know that you don’t want to receive damaged furniture, or experience the resulting delays, either. We package and crate all furniture with this in mind.
DAMAGED SHIPMENTS
Upon receiving your shipment, and before signing Bill of Lading (BOL)/freight release, inspect the exterior packaging for noticeable and obvious damages. If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. If you notice damage to the exterior of the package and decide to accept the shipment, please access your purchased items and inspect them carefully for damage. Damage to exterior packaging and/or purchased items must have pictures taken and sent to Mountain Dog Millworks, Inc. (“MDM”), and be noted on the BOL/freight release at the time of delivery. If damage is not noted on the BOL/freight release, or, you do not report the damage to MDM within 3 days of delivery, we cannot file a damage claim with the freight company and you will be responsible for any additional shipping costs. This is never something we want to see our customers experience.
Immediately call MDM and describe the damage to the packaging or purchased items. If the noted damage is repairable, we will immediately send out the necessary replacement parts. If you believe, and we are in agreement (through review of damage description, photos, videos, etc), that your furniture is beyond repair and needs to be partially or fully rebuilt, the furniture will be returned to us at no additional shipping expense to you. If there is major or extensive damage to the piece, and you are out right rejecting the delivery, it is your responsibility to leave the contents in the package, or repackage them, so the shipper can return the shipment for credit. Remember, the signed BOL/freight release must note any damages.
It is our goal to get you your furniture in pristine condition. We thank you for your order and hope your furniture brings many years of happiness.
PROPERTY DAMAGE
Due to Delivering Company: Damage to a customer’s property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. MDM cannot file these claims but can assist in getting them started if requested.
Due to Product Itself: Damage to a customer’s property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of MDM.
