SHIPPING AND HANDLING

FREE SHIPPING

Free Ground Shipping

We are excited to offer Free Ground Shipping on all orders within the Continental U.S.!

For customers outside the Continental U.S., please call us to make special arrangements. We are happy to work with you to ensure your order is delivered in the best way possible.

Thank you for choosing Mountain Dog Millworks for your custom, handmade creations.

Shipping and Handling Policy

Free Ground Shipping

We are pleased to offer Free Ground Shipping on all orders within the Continental United States. This allows us to provide our valued customers with high-quality, handmade creations without the added cost of shipping.

Orders Outside the Continental U.S.

For orders outside the Continental United States, including Alaska, Hawaii, and international destinations, please contact us directly. We are committed to ensuring that your order is delivered efficiently and at a reasonable cost. Our team will work with you to make the necessary shipping arrangements.

Processing Time

All our creations are handmade to order. Please allow 3-5 business days for order processing before shipment. Custom designs may require additional time, and we will communicate the estimated delivery time for these orders individually.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your shipment and anticipate its arrival.

Damaged or Lost Shipments

We take great care in packaging our products to ensure they arrive safely. However, if your order arrives damaged or is lost during shipping, please contact us immediately. We will work to resolve the issue promptly and ensure your satisfaction.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

For any questions or concerns regarding shipping, please contact us at [your contact information]. We are here to help and ensure your experience with Mountain Dog Millworks is exceptional.

Thank you for choosing Mountain Dog Millworks!

FREIGHT ORDER PACKAGING 

Our talented craftsmen carefully package the furniture built for your order in various ways. Our craftsmen dislike seeing their beautiful work get accidentally or negligently damaged during the delivery process. We know that you don’t want to receive damaged furniture, or experience the resulting delays, either. We package and crate all furniture with this in mind. 

DAMAGED SHIPMENTS 

Upon receiving your shipment, and before signing Bill of Lading (BOL)/freight release, inspect the exterior packaging for noticeable and obvious damages. If damage to the crate is severe you have the option of immediately refusing delivery of your order or to inspect the contents before accepting. If you notice damage to the exterior of the package and decide to accept the shipment, please access your purchased items and inspect them carefully for damage. Damage to exterior packaging and/or purchased items must have pictures taken and sent to Mountain Dog Millworks, Inc. (“MDM”), and be noted on the BOL/freight release at the time of delivery. If damage is not noted on the BOL/freight release, or, you do not report the damage to MDM within 3 days of delivery, we cannot file a damage claim with the freight company and you will be responsible for any additional shipping costs. This is never something we want to see our customers experience. 

Immediately call MDM and describe the damage to the packaging or purchased items. If the noted damage is repairable, we will immediately send out the necessary replacement parts. If you believe, and we are in agreement (through review of damage description, photos, videos, etc), that your furniture is beyond repair and needs to be partially or fully rebuilt, the furniture will be returned to us at no additional shipping expense to you. If there is major or extensive damage to the piece, and you are out right rejecting the delivery, it is your responsibility to leave the contents in the package, or repackage them, so the shipper can return the shipment for credit. Remember, the signed BOL/freight release must note any damages. 

It is our goal to get you your furniture in pristine condition. We thank you for your order and hope your furniture brings many years of happiness. 

PROPERTY DAMAGE 

Due to Delivering Company: Damage to a customer’s property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. MDM cannot file these claims but can assist in getting them started if requested. 

Due to Product Itself: Damage to a customer’s property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of MDM.